PRIVACY POLICY
 

 

This Privacy Policy is published in compliance with, inter alia:

1. Section 43A of the Information Technology Act, 2000;

2. Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”);

3. Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

This Privacy Policy states the following:

1. The type of information collected from the Users, including Personal Information (as defined in paragraph 2 below) and Sensitive Personal Data or Information (as defined in paragraph 2 below) relating to an individual;

2. The purpose, means and modes of collection, usage, processing, retention and destruction of such information; and

3. How and to whom Tranquilmind wellness  will disclose such information.

 

1. COLLECTION OF PERSONAL INFORMATION

Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Tranquilmind wellness . Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

1. contact data (such as your email address and phone number);

2. demographic data (such as your gender, your date of birth and your pin code);

3. other information that you voluntarily choose to provide to us (such as information shared by you with us through emails or letters) including any images and other documents/files.

4. data shared by the Service providers pertaining to the treatment availed by you.

 

The information collected from you by Tranquilmind wellness  may constitute ‘personal information’ or ‘sensitive personal data or information’ under the SPI Rules.

“Personal Information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person.

 

The SPI Rules further define “Sensitive Personal Data or Information” of a person to mean personal information about that person relating to:

1. passwords;

2. financial information such as bank accounts, credit and debit card details or other payment instrument details;

3. physical, physiological and mental health condition;

4. sexual orientation;

5. medical records and history;

6. information received by body corporate under lawful contract or otherwise;

7. visitor details as provided at the time of registration or thereafter; and

8. call data records.

Tranquilmind wellness  will be free to use, collect and disclose information that is freely available in the public domain without your consent.

 

1. PRIVACY STATEMENTS 

This section applies to all users.

• Accordingly, a condition of each User’s use of and access to the Services is their acceptance of the Terms of Use, which also involves acceptance of the terms of this Privacy Policy. Any User that does not agree with any provisions of the same has the option to discontinue the Services provided by Tranquilmind wellness  immediately.

 

• That by accepting the privacy policy, you consent to giving your personal information by browsing and by providing the requisite information as asked by the Tranquilmind wellness and the properties owned by it.

 

• That Tranquilmind wellness if collects any sensitive personal information it is only for a lawful purpose connected with a function or activity of the Tranquilmind wellness or any person on its behalf; and  the collection of the sensitive personal data or information is considered necessary for that purpose. 

 

• That by agreeing to the Privacy Policy and by browsing the website you accept to have the knowledge that your data is being collected for the purpose of providing the best services as desired by you in accordance with the objectives of the Tranquilmind wellness. 

 

• That the data will be retained by Tranquilmind wellness only for the purpose of its own record necessary to run the affairs of Tranquilmind wellness which are legal in nature. 

 

• That no Body corporate or any person on behalf of  Tranquilmind wellness is holding sensitive personal data or information and does not retain that information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force 

 

• That Tranquilmind wellness may review the information they had provided and ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible on the written request of the user.

 

• That the users of Tranquimind Wellness, at any time while availing the services or otherwise, also have an option to withdraw its consent given earlier to the Tranquimind Wellness . Such withdrawal of the consent shall be sent in writing to Tranquimind Wellness. In the case user of information not providing or later on withdrawing his consent, the body corporate shall have the option not to provide goods or services for which the said information was sought. 

 

•  That by disclosing this Privacy Policy Tranquimind Wellness has taken reasonable security practices and procedures.

 

• That the users also consent to data transfer to third party by Tranquilmind Wellness and the third party will ensure the same level of data protection that is adhered to by the Tranquilmind Wellness if deemed necessary in terms of any contract agreed between the parties.

 

• That Tranquilmind Wellness shall not disclose any sensitive personal to third party without the prior consent of the user.

 

1. COLLECTION 

Use and disclosure of information which has been designated as Personal Information or Sensitive Personal Data or Information’ under the SPI Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such use, collection and disclosure as required under applicable law.

 

• Tranquilmind wellness  does not control or endorse the content, messages or information found in any Services and, therefore, Tranquilmind wellness  specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against Tranquilmind wellness  relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against Tranquilmind wellness  relating to the same.

 

• You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through ______________ ________.  

 

• We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable. If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or Tranquilmind wellness  has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, Tranquilmind wellness  may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where Tranquilmind wellness  will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data that is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.

 

• If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through  support@tranquilmind wellness .com . We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in Tranquilmind wellness  being unable to provide you with its Services or to terminate any existing relationship Tranquilmind wellness  may have with you.

 

• If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at _____.

 

• The Website uses temporary cookies to store certain (that is not sensitive personal data or information) that is used by Tranquilmind wellness  and its service providers for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to its Users, Tranquilmind wellness  may allow authorized third parties to place or recognize a unique cookie on the User’s browser. The cookies however, do not store any Personal Information of the User. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Website, but the Website may be limited in the use of some of the features.

 

• A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with the doctors by providing their name and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognizes and expressly acknowledges is Personal Information allowing others, including Tranquilmind wellness , to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from Tranquilmind wellness , is optional. Tranquilmind wellness  may, in future, include other optional requests for information from the User to help Tranquilmind wellness  to customize the Website to deliver personalized information to the User.

 

• Tranquilmind wellness  does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, for which Tranquilmind wellness  is not responsible or liable. Accordingly, Tranquilmind wellness  does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Tranquilmind wellness  guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Tranquilmind wellness  of the website, the website's provider, or the information on the website. If you decide to visit a third party website linked to the Website, you do this entirely at your own risk. Tranquilmind wellness  encourages the User to read the privacy policies of that website.

 

• The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Tranquilmind wellness  representatives or agents, and their opinions or statements do not necessarily reflect those of Tranquilmind wellness , and they are not authorized to bind Tranquilmind wellness  to any contract. Tranquilmind wellness  hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.

 

• Tranquilmind wellness  does not collect information about the visitors of the Website from other sources, such as public records or bodies, or private organisations, save and except for the purposes of registration of the Users (the collection, use, storage and disclosure of which each End User must agree to under the Terms of Use in order for Tranquilmind wellness  to effectively render the Services).

 

• Tranquilmind wellness  maintains a strict "No-Spam" policy, which means that Tranquilmind wellness  does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.

 

• Tranquilmind wellness  shall not be held liable for any loss whatsoever incurred by the User.

 

• Tranquilmind wellness  implements reasonable security practices and procedures and has a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Tranquilmind wellness ’s business.

 

• Tranquilmind wellness  takes your right to privacy very seriously and other than as specifically stated in this Privacy Policy, will only disclose your Personal Information in the event it is required to do so by law, rule, regulation, law enforcement agency, governmental official, legal authority or similar requirements or when Tranquilmind wellness , in its sole discretion, deems it necessary in order to protect its rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply the Terms of Use.

 

1. CASUAL VISITORS NOTE

 

• No sensitive personal data or information is automatically collected by Tranquilmind wellness  from any casual visitors of this website, who are merely perusing the Website.

 

• Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this Website immediately.

 

• If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by Tranquilmind wellness . All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as Tranquilmind wellness  cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.

 

• You are not a casual visitor if you have willingly submitted any personal data or information to Tranquilmind wellness  through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.

 

1. CONFIDENTIALITY AND SECURITY

• Your Personal Information is maintained by Tranquilmind wellness  in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. Tranquilmind wellness  takes all necessary precautions to protect your personal information both online and off-line, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of Tranquilmind wellness ’s business.

• No administrator at Tranquilmind wellness  will have knowledge of your password. It is important for you to protect against unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the Website when finished. Tranquilmind wellness  does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify Tranquilmind wellness  by sending an email to __________ ____________.  You shall be liable to indemnify Tranquilmind wellness  due to any loss suffered by it due to such unauthorized use of your account and password.

• Tranquilmind wellness  makes all User information accessible to its employees, agents or partners and third parties only on a need-to-know basis, and binds only its employees to strict confidentiality obligations.

• Notwithstanding the above, Tranquilmind wellness  is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Tranquilmind wellness  shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Tranquilmind wellness  including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.

 

1. CHANGE TO PRIVACY POLICY

Tranquilmind wellness  may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way Tranquilmind wellness  treats User’s personally identifiable information, or in the Privacy Policy itself, Tranquilmind wellness  will display a notice on the Website or send Users an email, as provided for above, so that you may review the changed terms prior to continuing to use the Services. As always, if you object to any of the changes to our terms, and you no longer wish to use the Services, you may contact support@tranquilmind wellness .com to deactivate your account. Unless stated otherwise, Tranquilmind wellness ’s current Privacy Policy applies to all information that Tranquilmind wellness  has about you and your account.

If a User uses the Services or accesses the Website after a notice of changes has been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed terms.

1. CHILDREN'S AND MINOR'S PRIVACY

Tranquilmind wellness  strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the Tranquilmind wellness  Website and Services are not intended for use by minors, Tranquilmind wellness  respects the privacy of minors who may inadvertently use the internet or the mobile application.

1. CONSENT TO THIS POLICY

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website and the other Services, and you unconditionally agree that becoming a User of the Website and its Services signifies your (i) assent to this Privacy Policy, and (ii) consent to Tranquilmind wellness  using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy. Your visit to the Website and use of the Services is subject to this Privacy Policy and the Terms of Use